Warranty & Return

Product Warranty

As a proof of confidence in the reliability of its products, SMUKY guarantees a 2-Year Warranty for all its products.

If during that time period the product fails to perform its functions correctly, it will be repaired or replaced by a new one.

If it is not possible to repair and / or products are not available for replacement, the customer will be refunded the purchase price of the defective product.


Returns

The customer must confirm the contents of the order before it is received. The acceptance of it, assumes that all items were in appropriate quantities and conditions.

The SMUKY has a policy of Satisfaction and Return. If for some reason not satisfied with any product, the customer may, within 15 days after receipt of order, settle the purchase agreement freely entered into through our online store from which to proceed to effect the return of the products acquired under the same conditions as they were on delivery.

If any accessory is damaged, missing or worn with the default of the customer, the value of such shares will be taken to return the value as prices in effect at the time of purchase.

As a matter of safety, all cartridges and liquid ordered can not be returned, since that could have been tampered with without the knowledge of SMUKY.
If these cartridges or liquid part of a product, the value will be calculated the same as selling prices separately in force at the time of order.

All offerings included with the product in return, must also be returned. If they do not, it will be removed from the value of such gifts to the value being returned, as prices in effect at the time of order.

For the purpose of returns, should be used contacts and addresses available on the link "Contacts." The client may opt for a full refund of the amount paid or replaced by other products, with its setting of values in excess or deficiency.

All refunds shall be made exclusively by bank transfer or check, the account holder or to order, respectively, who is assigned to the payment method used, when applicable. Refunds are made within 72 working hours of receipt of the goods at the address for this purpose.

You should always make the return of the products in their original packaging with all accessories, manuals and the invoice of purchase. It is the responsibility of the customer because the product packaging so that products are not damaged during transport. The costs the customer may have to get the returns by the customer.

If the returned products have damage attributable to the customer, SMUKY reserves the right to deduct the reimbursement costs associated with such damage.


Substitutions

The customer may request a replacement of any product purchased at no additional cost, within 15 days after receipt of order.

As a matter of safety, all cartridges and liquid ordered may not be replaced, since they could have been tampered with without the knowledge of SMUKY.

For purposes of substitutions should be used contacts and addresses available on the link "Contacts."

Replacement products will be shipped within 24 working hours of receipt of the goods at the address for the purpose, and no additional cost to the client.

You should always proceed to issue the products in their original packaging with all accessories, manuals and the invoice of purchase. It is the responsibility of the customer because the product packaging so that products are not damaged during transport. The costs that the customer may have with shipment of the goods are to be replaced by the customer.

Only complete products can be replaced, which contain a product code. Can not be replaced parts of products.


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